Return and Refund Policy

At LocalLooms, we take pride in selling a wide variety of handicrafts from India. We strive to provide our customers with the best products and services. However, we understand that there may be instances where you may need to return or exchange an item. This Return and Refund Policy outlines the terms and conditions for returning or refunding your purchase.

10-Day No Questions Asked Return Policy

We offer a 10-day return policy for all our products. If you are not completely satisfied with your purchase, you may return it within 10 days from the date of delivery. We believe in making the return process simple and hassle-free for our customers.

Conditions for Return

In order to be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as you received it.
  • The item must be returned in its original packaging.
  • You must provide proof of purchase, such as the order number or receipt.

How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact our customer support team within 10 days of receiving the product.
  2. Provide the necessary details, including your order number and reason for return.
  3. Our customer support team will guide you through the return process and provide you with the necessary instructions.
  4. Once your return request is approved, you will receive a return shipping label.
  5. Securely package the item and attach the return shipping label.
  6. Ship the item back to us using a reliable courier service.

Refund Process

Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or credit card provider.

Non-Returnable Items

While we strive to provide a hassle-free return experience, there are certain items that are not eligible for return:

  • Custom-made or personalized items.
  • Perishable goods, such as food or flowers.
  • Intimate or sanitary products.
  • Gift cards.

Exchange Policy

If you wish to exchange an item for a different size, color, or design, please follow the return process mentioned above and place a new order for the desired item.

Contact Us

If you have any further questions or concerns regarding our return and refund policy, please feel free to contact our customer support team. We are here to assist you.

Email: contact@locallooms.com

Phone: +91 8000421913